Emai4 is committed to protecting the privacy of all members. We do not sell, rent, or share your personal data with third parties for marketing purposes. All information you provide is used solely to deliver better and safer services to you.
1Introduction
This Privacy Policy explains how emai4 ("we", "Platform", "Company") collects, uses, discloses, and protects your personal information when you use the emai4 platform's website, mobile app, and all related services.
Your privacy is our priority. As a platform operating in a regulated environment, emai4 adheres to strict data protection requirements and adopts industry best practices to keep your personal information secure at all times. Every decision related to data processing is made with our members' best interests in mind.
This Policy applies to all emai4 platform users, including website visitors, prospective members in the registration process, active members, and former members. By using our platform, you acknowledge that you have read and understood this Privacy Policy.
2Information We Collect
2.1 Information You Provide Directly
When you register or use the emai4 platform, we collect the following information that you provide directly:
- Identity Information: Full name, date of birth, gender, national ID or passport number.
- Contact Information: Email address, phone number, and residential address.
- Financial Information: Bank account number, e-wallet details, and deposit and withdrawal transaction records.
- Verification Documents: Copy of identification card, utility bill, or other documents required for KYC purposes.
- Account Information: Username, encrypted password, and platform preferences.
2.2 Information Collected Automatically
While you use the platform, our systems automatically collect technical information for security and service improvement purposes:
- IP address, web browser type, and device operating system.
- Activity log data including login times, games played, and total wagering amounts.
- Mobile device information including device model and unique app identifiers.
- General location data based on IP address for legal compliance purposes.
- Cookie and similar tracking technology information (as described in Section 9).
Emai4 only collects information that is strictly necessary to provide services, comply with the law, and protect platform security. We do not collect excessive or irrelevant data beyond the stated purposes.
3How We Use Your Data
The information we collect is used for the following lawful and transparent purposes:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Account management and verification | Identity, contact details, KYC documents | Contract fulfillment |
| Processing deposits and withdrawals | Financial, identity | Contract fulfillment |
| Fraud prevention and anti-money laundering | All data categories | Legal obligation |
| Customer support and complaint resolution | Contact details, account activity | Legitimate interests |
| Platform improvement and user experience | Technical data, cookies | Legitimate interests |
| Promotional communications (with consent) | Email, phone number | Your consent |
| Regulatory requirement compliance | Identity, financial, transactions | Legal obligation |
4Legal Basis for Data Processing
Emai4 processes your personal data on valid legal bases under applicable data protection legislation. The primary bases we rely on are:
- Contract Fulfillment: Processing required to deliver the services you requested, including account management and financial transactions.
- Legal Obligation: Processing required by law, particularly in relation to anti-money laundering (AML) and identity verification (KYC).
- Legitimate Interests: Processing for platform security, fraud prevention, and service improvement purposes where our interests do not override your fundamental rights.
- Consent: For marketing communications and non-essential cookies, we obtain your explicit consent beforehand. You may withdraw this consent at any time.
5Data Sharing and Disclosure
Emai4 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, we may share your information in the following limited situations:
5.1 Trusted Service Providers
We work with trusted third-party service providers to operate our platform, including payment processors, licensed game software providers, and customer support services. All providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
5.2 Legal and Regulatory Requirements
Emai4 will disclose your personal information to relevant authorities when required by law, court order, or regulatory obligation. This includes anti-money laundering authorities, law enforcement agencies, and gambling licensing bodies.
In all data-sharing instances, emai4 ensures only the minimum necessary information is disclosed. We never sell user profiles, wagering history, or financial information to advertisers, data brokers, or any other commercial parties.
6Data Retention Period
Emai4 retains your personal data only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable law. In general:
- Active Account Data: Retained for the duration your account is active and for a reasonable period thereafter.
- Financial Transaction Records: Retained for a minimum of 7 years in accordance with financial and tax legal requirements.
- KYC Documents: Retained for a minimum of 5 years after account closure in accordance with AML requirements.
- Support Communication Logs: Retained for 3 years for reference and dispute resolution purposes.
- Technical Data and System Logs: Retained for 90 days for security and troubleshooting purposes.
Once the retention period expires, your data will be securely deleted or anonymised in a manner that prevents re-identification.
7Data Security
Emai4 implements comprehensive technical and organizational security measures to protect your personal data from unauthorized access, loss, destruction, or accidental disclosure. These measures include:
- Data Encryption: All data transmitted between your device and our servers is protected with 256-bit SSL/TLS encryption. Sensitive data at rest is also encrypted using the latest industry standards.
- Access Control: Access to member personal data is restricted to staff with a legitimate business need only, applying the principle of least privilege.
- Two-Factor Authentication: All staff access to systems containing sensitive data requires two-factor authentication (2FA).
- Regular Security Audits: The emai4 platform undergoes regular penetration testing and security audits conducted by accredited independent parties.
- 24/7 Monitoring: Our threat monitoring system operates around the clock to detect and respond to any suspicious activity immediately.
- Secure Data Backup: Data backups are performed regularly and stored at separate, secure locations to ensure service continuity.
While we take all reasonable precautions, no security system is one hundred percent perfect. In the event of a data breach that may affect your rights, we will notify you within 72 hours of becoming aware of the incident, in accordance with applicable legal requirements.
8Your Rights
As an emai4 member, you have the following rights regarding your personal data. We are committed to facilitating the exercise of these rights at no additional charge:
Right of Access
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 30 days.
Right to Rectification
You may request the correction of any inaccurate or incomplete information in our records at any time.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal retention obligations.
Right to Object
You have the right to object to the processing of your data for direct marketing purposes or where it is based on our legitimate interests.
Right to Data Portability
You may request your data in a machine-readable format for transfer to another service provider.
Right to Restrict Processing
Under certain circumstances, you may request that we temporarily restrict how we process your personal data.
To exercise any of the rights above, please contact our data protection team via email at [email protected]. We will verify your identity before processing any data-related requests.
9Cookies & Tracking Technologies
The emai4 platform uses cookies and similar tracking technologies to enhance user experience, ensure session security, and analyze platform usage. The following are the types of cookies we use:
- Essential Cookies: Required for core platform functions such as login session authentication and security. These cookies cannot be disabled.
- Preference Cookies: Saves your settings such as preferred language and display configuration. Can be disabled but may affect your user experience.
- Analytics Cookies: Helps us understand how members use the platform for improvement purposes. All data is anonymised before analysis.
- Security Cookies: Used to detect suspicious activity, unauthorised login attempts, and other security threats.
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may prevent you from accessing certain platform features. Note: emai4 does not use third-party cookies for advertising or marketing purposes that track your activity outside our platform.
10Changes to Privacy Policy
Emai4 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When we make material changes, we will:
- Updating the "Last Updated" date at the top of this page.
- Notifying members via their registered email or in-platform notice at least 14 days before changes take effect.
- In cases of significant changes, we may seek your renewed consent before continuing to process your data.
We encourage you to review this Privacy Policy periodically. Continued use of the platform after any changes take effect constitutes your acceptance of the updated policy.
11Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer (DPO):
DPO Email: [email protected]
General Support Email: [email protected]
Response Time: Within 2 business days for privacy enquiries
Operating Hours: Monday–Friday, 9:00 AM – 6:00 PM (Malaysia Time)
We are committed to responding to all privacy-related inquiries seriously and within the designated timeframe. Your satisfaction and confidence in how we handle your data is our priority.